Shipping & Returns
Shipping
- FedEx 2Day — $9.95, shipped cool. Free on orders of $199.00 or more after discounts.
Orders ship within 2 business days of payment clearing and arrive about 2 business days later. Your order number appears on the confirmation screen at the end of checkout — keep it for any correspondence about the order.
Storage & shipping
Lyophilized products are stored cold at our fulfillment facility right up until they ship. FedEx collects them on a temperature-controlled pickup, and they travel FedEx 2Day. We do not pack ice or gel packs. Refrigerate or freeze per the storage instructions on the product page as soon as your order arrives. Do not use a vial if the stopper vacuum looks compromised or the cake looks off — contact us before reconstituting.
Wrong shipping address
If you spot a mistake in your shipping address, email us immediately with your order number. We cannot guarantee a change once fulfillment has started, but if we catch it in time we will correct it. Once a package is with the carrier the address is fixed.
Damaged or incorrect orders
If your order arrives damaged, missing an item, or doesn’t match what you ordered, contact us with your order number and photographs of the outer packaging and the affected vials. Once we have confirmed it, we will send a replacement at no cost or refund the affected items to your original payment method — your choice.
Lost packages
If the carrier confirms a package was lost in transit, we will replace the order at no cost or refund it in full to your original payment method — your choice.
We are not responsible for loss or failed delivery caused by an incorrect or incomplete shipping address. Check your address at checkout.
If a lot fails specification
If a lot is confirmed to have failed specification or quality testing, every customer who received that lot is offered a replacement at no cost or a refund for that item. You do not need to send the vial back.
Returns
We do not accept returns on peptide products, including unopened vials. Once a product leaves our controlled possession we cannot verify how it was stored or handled, so it can never go back into sellable inventory.
This is a chain-of-custody limit, not a judgement about your order. The situations above — damaged, incorrect, lost, or a lot that failed spec — are handled as described, and none of them require a return.
How you pay
Checkout is handled by a third-party payment processor on a secure page. We never see or store your full card details.
Where a refund applies — a package lost in transit, a damaged or incorrect order, or a lot that failed specification — it goes back to your original payment method.
Certificates of analysis
Product pages show the current lot’s COA, with a link to verify it with the testing lab. For a COA not posted yet, or an earlier lot, email us with the SKU and lot number.
Contact
Shipping and returns questions: support@bigcatpeptides.com. We typically respond within 2 business days.